About HCSCC

The office of the South Australian Health and Community Services Complaints Commissioner (HCSCC) is a statutory office established by the Health and Community Services Complaints Act 2004 (the Act). HCSCC opened to the public in October 2005. Mr Steve Tully is the current Health and Community Services Complaints Commissioner and commenced in this role on 30 April 2012.
HCSCC assists people – service users, carers and service providers – with complaints about health or community services in South Australia.
This includes government, private and non-government health and community services.
These may include (but are not limited to):
  • Health and community services provided at places such as community health centres, health clinics, private clinics, hospitals and supported accommodation.
  • Health care and treatment received from practitioners, including registered health professionals such as doctors, nurses and dentists and alternative health therapists such as acupuncturists, naturopaths and masseurs.
  • Child protection services including DECD investigations, case management, alternative care arrangements and therapy. (However, you cannot complain about court decisions or notifiers.)
  • Other community services such as disability services, in-home support, respite care and counselling.
HCSCC can also deal with significant issues of public safety interest or importance.

 

HCSCC is:

  • independent and impartial
  • a free service
  • confidential
  • Freedom of Information (FOI) exempt.

HCSCC Enquiry Service:

Monday to Friday, 9.00am to 5.00pm
Phone: (08) 8226 8666
Phone: 1800 232 007 (Toll free from Country SA landline)
Fax: (08) 8226 8620
Postal: PO Box 199, Rundle Mall, SA 5000
Address: Level 4, East Wing, 50 Grenfell Street, Adelaide

 

Reception:

Phone: (08) 8226 8652 (this number does not deal with complaints).
If you would like more information contact HCSCC or use the links below:

HCSCC Role
HCSCC Services
HCSCC Strategic Direction
HCSCC and the Law
HCSCC Organisation