Privacy & confidentiality
The Health & Community Services Complaints Commissioner (HCSCC) respects the need for confidentiality of everyone who accesses our services and information. The HCSCC will not disclose information unless written authorisation to use confidential information is provided by the person to whom the information relates, or the HCSCC is required to do so under Health and Community Services Complaints Act 2004, Section 75 (preservation of confidentiality). We adhere to the Code of Fair Information Practice based on the National Privacy Principles and will take reasonable steps to ensure that any information collected about people who use our service- is accurate and up to date
- contains only details which are relevant
- is only available to people who need it to treat and care for our consumers or who have responsibilities frelated to their treatment and care and
- is protected from misuse and unauthorised access by other people.
Information collected through our Web site
When you look at the HCSCC Web site we compile data that records and log your visit.This includes
- your internet address or that of your proxy server if you use one
- your complete machine name or that of your proxy server if you use one (for example rainbow@cobweb.com.au)
- the date and time of your visit to the site
- the pages you accessed and downloaded
- the previous site you visited
- the type of browser you used
- any internet address you take directly via a link on our site.
This information helps us to continue to develop our Web site. The information will not be used to identify you in any way except in the event of an investigation where a law enforcement agency may exercise a warrant to inspect the logs.
E-mails to our Web site
If you send an e-mail to our Web site or complete a feedback form your e-mail address will be known to HCSCC Staff. Your e-mail address and message will only be used for the purpose for which you have provided it.We will not add your e-mail address to a mailing list or disclose it to another person or organisation without your consent, except in the unlikely event of an investigation by a law enforcement agency.
