responding to a complaint

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Has someone complained about your service?

The Health & Community Services Complaint Commissioner (HCSCC) helps people – service users, carers and service providers – resolve complaints about health and community services, when a direct approach to the service provider is either unreasonable, or has not succeeded.

If you have received a complaint about a health or community service, use these step-by-step instructions to assist in resolving the complaint.

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