hcscc charter resources
HCSCC has developed a range of resources to help promote the HCSCC Charter to service users, carers, advocates and health and community service providers. Please use the links below to download further information / promotional products about the HCSCC Charter.
Please note that HCSCC will continue to add new Charter resources as they become available.
Brochure:
Know Your Rights - a guide to the HCSCC Charter of Health and Community Services Rights in South Australia PDF RTF
A Handy Hint to ensure correct printing: Before you print, set your printer properties to “double-sided printing” with “short-edge duplex binding”.
Translations:
With the support of SA Health, HCSCC is very pleased to announce that the HCSCC Charter - Know Your Rights brochure is now available to download in the following 11 languages (PDF format only):
Arabic
Chinese simplified
Chinese traditional
Croatian
Dinka (NEW)
Greek
Indonesian (NEW)
Italian
Polish
Russian
Serbian
Swahili
Vietnamese
Easy Read:
To help meet the diverse literacy needs of people living in South Australia, HCSCC has developed two Easy Read versions of the HCSCC Charter - Know Your Rights brochure. One of the booklets is for general use, while the other has been designed to be culturally sensitive towards Aboriginal and Torres Strait Islander (ATSI) people.
In general, easy read documents:
- present information in a way that is easy to understand
- use simple language, contain images to support the text, use larger font sizes and include plenty of white space
- are most commonly used with people who have a disability
- are becoming more widely used with people who have low literacy, are elderly or where English is a second language.
Know Your Rights (Easy Read - Generic)
PDF
RTF (text only)
Know Your Rights (Easy Read - ATSI specific)
PDF
RTF (text only)
Information sheet:
HCSCC Charter of Health and Community Services Rights - Information sheet (June 2011): PDF RTF
Posters:
A series of posters have been developed to promote the HCSCC Charter for all South Australians. Service providers are encouraged to select, print and display the posters at all service delivery locations - such as waiting rooms, clinics and other service locations.
Know Your Rights - Poster 1 (Generic) or print poster 1 in A3
Know Your Rights - Poster 2 (Family)
Know Your Rights - Poster 3 (Couple)
Know Your Rights - Poster 4 (Seniors) or print poster 4 in A3
Know Your Rights - Poster 5 (Multicultural) or print poster 5 in A3
Know Your Rights - Poster 6 (Disability)
Know Your Rights - Poster 7 (Aboriginal) or print poster 7 in A3
Know Your Rights - Poster 8 (Carer)
Know Your Rights - Poster 9 (Individual) or print poster 9 in A3
Know Your Rights - Poster 10 (Make your own poster with your own image and logo)
Bookmarks:
A series of bookmarks have been developed with each bookmark highlighting one of the eight HCSCC Charter rights. The bookmarks are designed to be printed double-sided, cut and distributed individually.
Know Your Rights - Bookmark series
A Handy Hint to ensure correct printing: Before you print, set your printer properties to “double-sided printing” with “short-edge duplex binding”.
PowerPoint presentation materials:
A general HCSCC Charter presentation is available to introduce the HCSCC Charter. The presentation includes an overview about the HCSCC Charter, the consultation process and how the HCSCC Charter will be used.
Additional slides have been developed to help you tailor your presentation to meet the specific needs of your members, colleagues or group. A number of NEW alignment slides have been added which may help with your presentation/s or to start a group discussion about the HCSCC Charter and what it might mean in practice - for you as a service user, a carer, an advocate or as a service provider. A blank template slide has also been added, making it quick and easy for you to develop your own alignment slides!
If you have developed your own alignment slide/s, please email info@hcscc.sa.gov.au and let us know. If you would like us to share your alignment slide/s with others by making it available on our website, please send us an email.
If you would like to comment about the contents of any of these slides or make suggestions for improvement, please email info@hcscc.sa.gov.au - we value your feedback.
HCSCC Charter principles and rights slides
Principles (Summary)
Principles (Full wording)
Rights 1 - 8 (Full wording)
Alignment slides
ACHS EquIP 4 Functions Standards and Criteria
Alignment slide (Blank template)
Australian Charter of Healthcare Rights
Australian Service Excellence Standards - Award level
Australian Service Excellence Standards - Certificate level
Code of Professional Conduct for Nurses in Australia (NEW)
Community Care Common Standards
HACC National Service Standards
National Health Reform (COAG)
National Health Reform - Lead Clinicians Group
National Palliative Care Strategy 2010
National Safety and Quality Health Service Standards (NSQHS) (NEW)
National Standards for Disability Services
National Standards for Mental Health Services - examples of evidence
National Standards for Mental Health Services
National Women's Health Policy 2010
National Quality Framework for Early Childhood Education & Care
OSSIE Guide to Clinical Handover Improvement (ACSQHC)
Patient Experience Surveys (UPDATED)
Private Patients Hospital Charter
Professional Codes of Conduct - National Health Practitioner Boards & AHPRA
Psychosocial Rehabilitation Support Services Standards (SA)
Quality Improvement Council QIC Health and Community Services Standards (NEW)
Quality Management System - ISO 9001 Standard (NEW)
RACGP Standards for General Practice
Recognising & Responding to Clinical Deterioration (ACSQHC)
Reflecting on Results - Review of Public Health Systems Performance 2008 - 2010
SA Health Annual Report 2009 - 2010
SA Health - Child Safe Environments Policy Directive
SA Health Clinical Handover Policy & Guideline
SA Health Falls & Fall Injury Prevention Management Policy
SA Health Language Services Provision Operational Guidelines for Health Units Policy
SA Health Primary Prevention Plan 2011-2016
South Australian Mental Health Act 2009
Standards of Alternative Care in South Australia
Strategy for Planning Country Health Services in SA - Priority areas
UN Convention on the Rights of the Child
UN Convention on the Rights of Persons with Disabilities
UN Declaration on the Rights of Indigenous Peoples
Victorian Govt Dept of Health - Mental Health Complaints Review Project Recommendations
Some case study examples
Rights 1 - 8 (A selection of case studies)
