What to expect from the HCSCC
The office of the Health and Community Services Complaints Commissioner (HCSCC) helps people – service users, carers and service providers – resolve complaints about health and community services, when a direct approach to the service provider is either unreasonable, or has not succeeded.
The HCSCC is obliged by law to treat everyone involved in a complaint equally.
All information given to HCSCC is confidential. Procedural fairness must be applied to everyone. This means HCSCC
If you receive a complaint via HCSCCA letter will accompany the complaint and provide the name of the HCSCC officer who is assigned to discuss the complaint and its management with you.
Many of these complaints will be able to be resolved directly with the service user. In this event, please refer to the step-by-step instructions set out in this material and/or discuss your options with an HCSCC officer.
Our commitment to youPlease read our Service Standards for details
Unsure or need advice?Telephone our enquiry service
- Monday - Friday, 9AM - 5PM
- phone 08 8226 8666 or toll free in regional South Australia 1800 232 007
- fax 08 8266 8620