Complaining about HCSCC

Complaints about HCSCC

What if you have a complaint about how we are handling, or have handled, your complaint – where do you turn?
We welcome feedback to improve the quality of the services we provide. We will deal with complaints against us in an unbiased manner with an emphasis on resolving the problem.
If you have special needs, we’re here to help. If you need assistance in making a complaint about HCSCC, let us know. We can provide you with support such as translation services and specific services for people with disabilities.
Just as we advise people to take their complaint directly to the service provider first, we encourage you to try to resolve your concerns with the staff member involved in your case. If this does not resolve the problem or if it is inappropriate to deal directly with the staff member involved you can complain to one of our managers, who will inform the Commissioner.
Complaints may be made using the HCSCC Feedback forminfo@hcscc.sa.gov.au, by post or by calling (08) 8226 8666 or 1800 232 007 (Toll free from Country SA). We will acknowledge your complaint within three working days and keep you informed of the progress of your complaint.
Some actions and decisions of HCSCC may be reviewed by the State Ombudsman. You may wish to get advice about this from the State Ombudsman’s office by:
Ombudsman SA can be contacted at:
Street Address
Level 9, 55 Currie Street
Adelaide SA 5000
Mailing address
PO Box 3651
Rundle Mall SA 5000
Telephone
(08) 8226 8699
1800 182 150 (Toll free from outside metro SA only)
Fax
(08) 8226 8602
Email
ombudsman@ombudsman.sa.gov.au