HCSCC Enquiry Service
- operates Monday to Friday, 9.00am – 5.00pm
- phone (08) 8226 8666
- toll free 1800 232 007
- by appointment at Level 4, East Wing, 50 Grenfell Street, Adelaide
Service users, their families, carers, advocates and service providers are provided with information and advice. If HCSCC can’t assist you with your inquiry, we will try to provide you with a relevant referral.
Complaint resolution service
The HCSCC complaint resolution service operates within the requirements of the Health and Community Services Complaints Act 2004. HCSCC can help with complaints about health or community services provided in South Australia. That is, health and community services requested, used or received by an individual or an organisation. Health and community services may be provided by the public, private or non-government services. These may include (but are not limited to):
- Health and community services provided at places such as community health centres, health clinics, private clinics, hospitals and supported accommodation.
- Health care and treatment received from practitioners, including registered health professionals such as doctors, nurses and dentists and alternative health therapists such as acupuncturists, naturopaths and masseurs.
- Child protection services including investigations, case management, alternative care arrangements and therapy. (However, you cannot complain about court decisions or notifiers.)
- Other community services such as disability services, in-home support, respite care and counselling.
Complaints may be made over the telephone or in writing. A service user or their nominated representative such as a family member, carer, guardian or advocate can make a complaint. The Commissioner can also accept a complaint from a service provider or someone else.
Education and training
HCSCC provides education and training to improve the resolution of complaints. HCSCC also provides information, education and advice about the HCSCC Charter rights and responsibilities.
- distributes HCSCC resources and publications
- promotes the HCSCC Charter Champions Network
- provides reports
- presents workshops to groups of service users, health and community service providers, professional organisations and peak bodies (request a guest speaker)
- provides relevant training programs (e.g. managing unreasonable complainant behaviour and effective complaint handling).