What does the HCSCC do

The HCSCC helps consumers, carers and service providers – this includes government, private and non-government health and community services – to try and resolve complaints.

  • We receive, assess and resolve complaints about health and community services in South Australia.
  • We improve the safety and quality of health and community services in South Australia.
  • We identify, investigate and report on systemic issues of concern in health and community services.
  • We promote good complaint handling.
  • We monitor trends in health and community services complaints and recommend improvements.
  • We provide information, education and advice about:
    • health and community service rights and responsibilities
    • The HCSCC Charter of Health and Community Services Rights
    • complaints and good complaint handling
  • We provide assistance to service providers with complaints.

The HCSCC has a statutory relationship with the national health practitioner registration boards through the Australian Health Practitioner Regulation Agency (AHPRA).

The HCSCC also maintains links with diverse health and community service providers and organisations representing the interests of consumers and carers, including people with special needs.

What happens when you speak with HCSCC?