For Service Providers

The HCSCC encourages service providers to discuss complaints openly with consumers. This gives providers and consumers an opportunity to resolve the complaint at an early stage.

Common reasons people complain are:

  • They want an apology
  • They want an explanation
  • They want information
  • They want a problem solved
  • They want to stop it happening to someone else
  • They want to improve services for themselves and others in the future.

Many complaints are a result of poor communication between the consumer and the service provider.

Very few people who complain want to get involved in litigation or seek compensation.

Litigation is often used as a last resort when all other efforts have failed.

The links below provide information to help service providers effectively manage complaints.