If possible, you are legally required to make your complaint directly to the service provider before lodging a complaint with the HCSCC.

This is often the quickest and easiest way to resolve complaints.

If you are unable to take your complaint directly to the provider, or need advice, email us at info@hcscc.sa.gov.au.

Tips for complaining directly to the provider

If the issue is easy to explain, or minor, talk directly with the provider.

If the issue is complex or serious, make your complaint in writing.

For guidance, consider downloading and using this complaint letter template [DOC 64 KB]

• Be clear about what went wrong, who was involved, and when it happened.
• Be clear about the solution you are seeking.
• Ask for a written response.
• The provider should quickly acknowledge your complaint.
• After acknowledging your complaint, the provider may take up to 14 days to respond.

If you are not satisfied with the provider's response, make a complaint to us.