Before proceeding with a complaint, please consider:
- Often the quickest way to resolve a complaint is by raising it with service provider directly and working through the complaint together. This is known as direct resolution. The law says in most instances this is required before the HCSCC can accept a complaint. If you cannot do this or are unsure and want advice, contact us.
- If you are making a complaint someone’s behalf, we require their authority to proceed. Please download this form, complete it and attach it to your complaint.
- If you have legal authority to act of someone’s behalf, please attach a copy of this.
Before you make a complaint, please read the information here carefully.
This form is to be used only if you wish to lodge your complaint electronically. If we require further information, we will contact you.