Conciliations and investigations increase, 2019-20 Annual Report

The Health and Community Services Complaints Commissioner's 2019-20 Annual Report shows an increase in conciliations and investigations, and fewer contacts staying open for longer than one year.

These improvements stem from changes in work practices.

Click here for the media release. (PDF, 230.5 KB)
Click for the 2019-20 Annual Report (PDF, 690.9 KB)
Click for the 2019-20 Annual Report Companion Document (PDF, 2.9 MB)