The office of the South Australian Health and Community Services Complaints Commissioner (HCSCC) is an independent statutory office established by the Health and Community Services Complaints Act 2004 (the Act).
HCSCC assists service users, carers and service providers – this includes government, private and non-government health and community services – to try and resolve complaints.
The role of HCSCC is to:
- receive, assess and resolve complaints about health and community services in South Australia
- encourage and assist health and community service users to resolve complaints directly with service providers
- improve the safety and quality of health and community services in South Australia through the assessment, conciliation, investigation and resolution of complaints
- offer health and community service users and providers effective alternative dispute resolution
- promote good complaint handling
- monitor trends in health and community services complaints and recommend improvements
- identify, investigate and report on systemic issues of concern in health and community services
- promote and uphold the HCSCC Charter of Health and Community Services Rights
- provide information, education and advice in relation to:
- health and community service rights and responsibilities
- HCSCC Charter of Health and Community Services Rights
- complaints and good complaint handling
HCSCC has a statutory relationship with the national health practitioner registration boards through the Australian Health Practitioner Regulation Agency (AHPRA).
HCSCC also maintains links with diverse health and community service providers and organisations representing the interests of service users and carers, including people with special needs.